Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation, identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. district nurses and hospital services.
• To help you get other services e.g. from the social services department. This would require your consent.
• When we have a duty to others.
• Reception and administration staff require access to your medical records in order to do their jobs.  All members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints Leaflet 

Easy to Read Complaints Leaflet.pdf

Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

The Practice Manager, Mrs Sharon Tompkins, is responsible for handling comments, suggestions and complaints about any service provided by the practice. Please ask at reception for a letter regarding our in-house complaints procedure All constructive comments and suggestions will be considered by the practice

Zero Tolerance

The practice will not tolerate any patient being rude or aggressive to any member of the practice team.

The practice will request the removal of any patient from the practice list who is  aggressive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse to doctors or member of staff, by a patient will be reported to the police.

Patients’ Rights to General Medical Services.

Patients have the right to:

• be registered with a general practitioner
• change doctor if desired
• be offered a health check on joining the practice
• receive emergency care from the practice
• receive appropriate drugs and medicines
• be referred for specialist or second opinion if they and the GP agree
• have the right to view their medical records subject to The Data Protection Act 1991  

Patients Responsibilities to the practice

• Courtesy to the staff at all times
• To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
• An appointment is for one person only—where another member of the family needs to be seen or discussed, another appointment should be made
• Patients should make every effort to attend surgery. Home visits should be for patients who are unable to attend surgery
• Out-of-hours calls should only be requested if they are felt to be truly necessary * Patients should advise the practice of any change of name, address or telephone number
• To respect the surgery premises
• To keep children under control at all times
• If a patient is violent or rude to any member of staff they will be removed from the list immediately