Patients’ Rights to General Medical Services.

Patients have the right to:

  • be registered with a general practitioner
  • change doctor if desired
  • be offered a health check on joining the practice
  • receive emergency care from the practice
  • receive appropriate drugs and medicines
  • be referred for specialist or second opinion if they and the GP agree
  • have the right to view their medical records subject to The Data Protection Act 1991  

Patients Responsibilities to the practice

  • Courtesy to the staff at all times
  • To attend appointments on time or give the practice adequate notice that they wish to cancel. Someone else could use your appointment!
  • An appointment is for one person only—where another member of the family needs to be seen or discussed, another appointment should be made
  • Patients should make every effort to attend surgery. Home visits should be for patients who are unable to attend surgery
  • Out-of-hours calls should only be requested if they are felt to be truly necessary * Patients should advise the practice of any change of name, address or telephone number
  • To respect the surgery premises
  • To keep children under control at all times
  • If a patient is violent or rude to any member of staff they will be removed from the list immediately  
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